Copperfoldresort

Legal notice

Privacy policy for Copperfoldresort Hotel & Casino

Effective date 9 September 2026

This policy explains, in plain English, how Copperfoldresort may collect, use, store, and share personal information when you use our website, make an enquiry, request suite availability, or communicate with our hotel.

Scope of this notice

This notice applies to information handled through copperfoldresort.com and related direct guest and visitor communications. It covers website visitors, people making enquiries or suite reservation requests, and guests or visitors who communicate with Copperfoldresort. Using these services may involve providing the information described below.

01 / Navigate

Using this policy

This notice is arranged so you can move directly to the topic that matters to you. Read it alongside any relevant service information provided when you submit an enquiry or reservation request. We may update this page when practices or legal requirements change; the effective date, 9 September 2026, identifies the current version.

02 / Collection

Information we collect

Information provided directly

Copperfoldresort may collect information you choose to provide when making an enquiry, requesting suite availability, contacting the hotel, or communicating about a stay or visit. Depending on your request, this may include your name, contact details, message content, travel or stay preferences, and other information needed to respond meaningfully. We aim to keep the information relevant to the question, service, or communication you have asked us to handle.

You are not required to provide information beyond what is appropriate for your request, although limited details may affect our ability to respond or assist.

Website and device information

When you browse our website, submit a form, or otherwise interact with its pages, the website may receive technical and usage information. This can include browser type, device type, pages viewed, referring page, approximate location inferred from technical data, the date and time of interactions, and IP-related technical information.

We may use this information to operate and protect the website, understand how it is used, investigate technical problems, and improve its content and performance. The information received can vary according to your device, browser, and interaction.

On-property and service communications

When you engage with hotel, dining, lounge, event, or land-based casino services, Copperfoldresort may receive information relevant to the service you request or the communication you initiate. This may include booking or attendance details, preferences you voluntarily share, and correspondence with the hotel. We seek to limit this information to what is relevant to providing the requested service or responding to you.

03 / Purpose

How information is used

We may use personal information for practical purposes connected with your enquiry, requested hospitality service, website interaction, and ongoing communication with Copperfoldresort.

01

Responding to enquiries and reservations

Information may be used to answer questions, discuss suite availability, manage reservation-related communication, and provide hospitality information you request. This can include enquiries about designer suites, fusion dining, rooftop lounges, mixology, and venue experiences. Our purpose is to provide the response or service information you have asked for, rather than to assume a booking or describe a payment process.

02

Operating and improving the website and services

Technical and interaction information may be used to maintain website functionality, understand how pages are used, diagnose problems, and improve content and service experiences. It can help us consider website performance and security in a practical way. This operational use is distinct from the information used to answer a particular guest request or ongoing communication.

03

Communications and legal responsibilities

Copperfoldresort may use contact details to send requested information, respond to ongoing correspondence, manage service-related communications, and meet applicable legal or regulatory obligations. If marketing communications are sent, they should provide a way to stop receiving them. Service or response-related messages may still be needed when they relate to an active request or stay-related matter.

Your marketing preference can be requested at any time.

04 / Disclosure

Sharing and disclosures

Limited operational sharing

Service providers working for the hotel

Copperfoldresort may share relevant information with carefully selected providers that help operate website, communication, reservation-related, or hospitality support functions. Information should be shared only as needed for the relevant service or function. The nature and amount of information involved can depend on the request being handled and the operational support required to assist with it.

Business and venue operations

Information may be shared within Copperfoldresort’s business operations where this is reasonably necessary to handle an enquiry, coordinate a requested service, maintain records, or support venue operations. Access is intended to be connected to a relevant operational purpose, rather than provided broadly without reason.

Legal, safety, and business change disclosures

Copperfoldresort may disclose information when required or permitted by applicable law, or where reasonably necessary to protect people, property, systems, or legitimate business interests. Disclosure may also be relevant in connection with a business transaction or organisational change. The circumstances, information, and response appropriate to any disclosure can depend on the situation, and this notice does not promise notice before every disclosure.

05 / Care

Security and retention

Protecting information

Copperfoldresort uses reasonable organisational and technical measures designed to help protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures are intended to support the careful handling of information in the context of our website, guest enquiries, and service communications.

No method of transmission or storage can be guaranteed completely secure. When sending information through digital channels, please use reasonable care and provide only what is appropriate for your enquiry or requested service.

Important: information security involves shared care when communicating online.

Keeping information only as needed

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, to manage ongoing communications or services, and to meet applicable obligations. The appropriate period can depend on the nature of the information and the context of the request or relationship.

When information is no longer needed, it may be deleted, de-identified, or otherwise handled in a manner appropriate to the circumstances.

06 / Your options

Your choices and rights

You can contact Copperfoldresort if you want to understand information connected with you, update it, change a marketing preference, or raise a privacy concern.

Request

Access and correction requests

You may contact Copperfoldresort to request access to personal information held about you or to ask for information to be corrected if it is inaccurate, incomplete, or out of date. We may need enough information to verify that you are the requester and to locate relevant records. Requests will be considered in light of applicable requirements and the circumstances of the request. To begin, use the details in the privacy contact section.

Marketing preferences

If you no longer wish to receive marketing communications, you may use an available unsubscribe method in the message or contact Copperfoldresort directly. Service-related or response-related communications may still be sent where relevant to an active request or a stay-related matter. This helps us respond appropriately while respecting your request to stop marketing communications.

Questions and complaints

You may raise a privacy question or concern using the dedicated contact details below. Where appropriate, include relevant dates, communication details, or the nature of your request so that Copperfoldresort can understand the issue. We will review the matter and respond as appropriate to the circumstances. You can contact privacy directly using the final section of this notice.

07 / Contact

Privacy contact and policy updates

For privacy questions, access or correction requests, marketing preference requests, or concerns about this policy, contact Copperfoldresort directly.

Email [email protected] Phone +61 8 9221 6384
Correspondence address 12 St Georges Terrace, Perth WA 6000, Australia
contact privacy

Updates to this policy

Copperfoldresort may update this privacy policy from time to time. The effective date at the top of this page identifies the current version: 9 September 2026. Please review this policy periodically, particularly before submitting new information or making a new enquiry.